Effective Date: 20 October 2025
Website: https://apnakhanewal.store
Contact: support@apnakhanewal.store | +92 325 7191031

1. Introduction

Welcome to Apna Khanewal.
This page explains our payment methods, terms, and procedures for all purchases made on our website or through our official channels.
By placing an order, you agree to our Payments Policy and related Terms & Conditions.

Apna Khanewal operates only in Khanewal city, Punjab, Pakistan, and provides multiple secure payment options for your convenience.

2. Available Payment Methods

We currently offer the following safe and verified payment options:

a) Cash on Delivery (COD)

• You can pay in cash at the time of delivery directly to our delivery representative.

• Please ensure you have the exact amount ready to avoid change issues.

• COD is only available within Khanewal city limits.

b) Easypaisa

• You can transfer the payment through Easypaisa mobile app or agent before dispatch.

• Payment confirmation screenshot or transaction ID may be required for verification.

c) JazzCash

• We also accept payments via JazzCash mobile account.

• Please ensure the payment is made to the official Apna Khanewal account provided at checkout or by our support team.

d) Bank Transfer

• Payments can be made through direct bank transfer to our registered business account.

• Orders will be processed only after payment confirmation.

• Always confirm our official bank details through our verified contact channels before making any transfer.

3. Payment Confirmation

• For online payments (Easypaisa, JazzCash, or Bank Transfer), please share the payment receipt or transaction proof on support@apnakhanewal.store or WhatsApp (if provided).

• Orders without payment confirmation (in case of online mode) will not be processed.

• In case of delay in payment verification, order dispatch may also be delayed.

4. Fraud Prevention & Legal Action

Apna Khanewal maintains a strict anti-fraud policy to ensure safe transactions for all customers.

We reserve the right to:

• Cancel any order suspected of fraudulent activity.

• Blacklist users or addresses involved in suspicious or repeated order cancellations.

• Report any payment fraud, fake proof, or misuse to relevant law enforcement authorities in Pakistan.

⚠️ Important:
Any attempt of fraud — such as using fake payment receipts, providing false order information, or misusing COD — will result in legal action under the Cyber Crime and E-Commerce Laws of Pakistan, including reporting to the FIA (Federal Investigation Agency).

5. Refunds & Adjustments

• Refunds (if applicable) are processed within 5–7 working days after verification.

• Refunds are issued only through the same payment method used during purchase.

• COD orders are not eligible for refund unless approved under the Return Policy.

• Any online payment made in error should be reported immediately to our support team.

6. Secure Transactions

We take customer data protection seriously.
All payment information is handled securely and is not stored or shared with unauthorized parties.
We use trusted gateways for digital transactions (Easypaisa, JazzCash, Bank Transfer).

7. Pricing & Errors

• All prices are listed in Pakistani Rupees (PKR).

• Prices may change without prior notice due to market fluctuations.

• In case of any technical or pricing error, we reserve the right to correct the price or cancel the order.

8. Disputes and Resolution

If any issue arises regarding a payment or transaction:

• Please contact our support team first via support@apnakhanewal.store or +92 325 7191031.

• We aim to resolve all disputes fairly and promptly.

• If a resolution cannot be reached, the matter will be handled under the laws of Pakistan through Khanewal city courts.

9. Contact Information

For any queries related to payments, transactions, or refunds, please contact us at:

Apna Khanewal – Online Grocery in Khanewal
📍 Khanewal, Punjab, Pakistan
📧 support@apnakhanewal.store
📞 +92 325 7191031
🌐 https://apnakhanewal.store