Effective Date: 20 October 2025
Website: https://apnakhanewal.store 
Contact Email: support@apnakhanewal.store 
Contact Number: +92 325 7191031

1. Introduction

Welcome to Apna Khanewal.
We respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit or make a purchase from apnakhanewal.store .

Apna Khanewal operates only within the city of Khanewal, Punjab, Pakistan, and provides grocery delivery and related services exclusively within this region.

By using our website, you agree to the terms outlined in this Privacy Policy.

2. Scope of Service

Our services are limited to Pakistan, specifically to the Province of Punjab and the City of Khanewal.
We do not deliver or provide any services outside Khanewal city limits at this time.

3. Information We Collect

We may collect the following types of personal information when you interact with our website or place an order:

a. Personal Information

• Full name
• Contact number
• Email address
• Delivery address (within Khanewal city)
• Payment details (limited to necessary transaction information)

b. Non-Personal / Technical Data

• IP address
• Browser type and version
• Device type and operating system
• Pages visited, time spent on site, and other analytics data

4. How We Use Your Information

We use your information for the following purposes:

• To process and deliver your orders efficiently
• To communicate order confirmations, updates, and support
• To improve our website and services
• To respond to your inquiries and customer support requests
• To comply with local laws and regulations in Pakistan

We do not sell, rent, or trade your personal data with any third party.

5. Data Storage and Security

We take reasonable and appropriate technical and administrative measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.
Your data is stored securely on servers located in Pakistan or trusted hosting environments that comply with international security standards.

All payment and sensitive information is encrypted and transmitted via Secure Socket Layer (SSL) technology.

6. Cookies and Tracking

Our website may use cookies to:

• Maintain your session and shopping cart
• Improve browsing experience
• Analyze website traffic and performance

You may disable cookies in your browser, but some parts of the website may not function properly.

7. Sharing of Information

We may share your information only in the following cases:

• With trusted delivery partners to fulfill your order
• With payment gateways for transaction processing
• When required by law, court order, or government authority in Pakistan

We do not share customer information outside Pakistan.

8. User Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your personal data (where applicable)
• Withdraw consent for marketing communications

You can exercise these rights by contacting us at support@apnakhanewal.store .

9. Retention of Data

We retain your information only for as long as necessary to fulfill the purposes stated above or as required by Pakistani law.
Once no longer needed, data is securely deleted or anonymized.

10. Third-Party Services

We may use third-party services (such as payment gateways, analytics tools, and delivery management systems).
These third parties are bound by confidentiality agreements and only access your data as required to perform their functions.

11. Children’s Privacy

Our website and services are not intended for individuals under the age of 13.
We do not knowingly collect data from minors. If any such data is inadvertently collected, it will be deleted immediately upon discovery.

12. Policy Updates

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with a revised “Effective Date”.
We encourage you to review this policy periodically to stay informed.

13. Contact Us

For any questions, complaints, or concerns regarding this Privacy Policy, please contact us:

Apna Khanewal – Online Grocery & Daily Essentials in Khanewal
📍 Khanewal, Punjab, Pakistan
📧 Email: support@apnakhanewal.store 
📞 Phone: +92 325 7191031
🌐 Website: https://apnakhanewal.store

14. Legal Jurisdiction

This Privacy Policy and all related activities are governed by the laws of Pakistan, and any disputes shall be subject to the jurisdiction of the Courts of Khanewal, Punjab.