Effective Date: 20 October 2025
Website: https://apnakhanewal.store 
Contact Email: support@apnakhanewal.store 
Phone: +92 325 7191031

1. Introduction

Welcome to Apna Khanewal.
By accessing or using our website apnakhanewal.store , you agree to comply with and be bound by these Terms & Conditions.
If you do not agree to these terms, please do not use our website or services.

Apna Khanewal operates as an online grocery and daily essentials delivery service exclusively for Khanewal city, Punjab, Pakistan.

2. Scope of Service

Our services are limited to grocery delivery and related activities within Khanewal city only.
We do not provide services, deliveries, or refunds for any orders placed outside Khanewal.

3. Eligibility

By using our website, you confirm that:

• You are at least 18 years old, or you have parental/guardian consent to use our service.
• You are a resident of Khanewal city, Punjab, Pakistan.
• You will provide accurate, truthful, and complete information during account creation or order placement.

4. Account Registration

When creating an account on Apna Khanewal:

• You must provide valid contact information (name, phone number, address, and email).
• You are responsible for maintaining the confidentiality of your account credentials.
• Any misuse of your account will be your responsibility.

We reserve the right to suspend or terminate accounts found violating our policies.

5. Orders and Payments

• All prices are shown in Pakistani Rupees (PKR).
• Orders can be placed via the website or mobile interface (if available).
• Payment options include Cash on Delivery (COD) and other available methods (e.g., Easypaisa, JazzCash, or Bank Transfer).
• Once an order is confirmed, it cannot be cancelled after dispatch.

Apna Khanewal reserves the right to refuse or cancel any order due to product unavailability, pricing errors, or suspicious activity.

6. Delivery Policy

• Deliveries are available only within Khanewal city limits.
• Standard delivery time may vary based on order size, time, and location.
• Delays may occur due to weather, traffic, or other unavoidable circumstances.
• Customers must be available at the delivery address to receive the order.

Delivery charges (if applicable) will be shown at checkout.

7. Returns and Refunds

We aim to ensure customer satisfaction, but returns and refunds apply only under the following conditions:

• Incorrect or damaged items received
• Missing products from the order
• Product quality issues verified within 24 hours of delivery

Refunds will be processed through the original payment method (if applicable) or adjusted in future orders.
Items once opened or used are not eligible for return.

8. Product Availability and Pricing

• Product images are for illustrative purposes only.
• Prices and availability may change without prior notice.
• If a product becomes unavailable after order confirmation, we may replace it with a similar item or issue a refund.

We try our best to keep prices and stock updated regularly.

9. Use of Website

You agree not to:

• Use this website for any illegal, fraudulent, or harmful activities.
• Attempt to hack, modify, or damage our website or database.
• Misuse our content, images, or trademarks without permission.

Violation of these rules may lead to account suspension and legal action under Pakistani law.

10. Intellectual Property

All content on apnakhanewal.store — including logos, product images, text, and design — is the property of Apna Khanewal.
Unauthorized use, copying, or reproduction of this content is strictly prohibited.

11. Limitation of Liability

Apna Khanewal is not liable for:

• Delays in delivery due to external factors (weather, strikes, or system failure).
• Any loss, damage, or inconvenience caused by third-party service providers.
• Any indirect, incidental, or consequential damages arising from the use of our services.

Customers are advised to check products upon delivery and notify us immediately in case of issues.

12. Privacy and Data Protection

We are committed to protecting your personal data.
All personal information collected through our website is handled as per our Privacy Policy .
By using our site, you consent to the collection and use of your information as described in that policy.

13. Modifications to the Terms

We may update these Terms & Conditions at any time without prior notice.
Any changes will be effective immediately upon posting on this page.
We recommend reviewing this page periodically to stay informed.

14. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of the Islamic Republic of Pakistan.
Any dispute arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the Courts of Khanewal, Punjab.

15. Contact Information

For questions or concerns about these Terms, please contact us:

Apna Khanewal – Online Grocery & Daily Essentials in Khanewal
📍 Khanewal, Punjab, Pakistan
📧 Email: support@apnakhanewal.store 
📞 Phone: +92 325 7191031
🌐 Website: https://apnakhanewal.store